At 1xBet Cambodia, The Privacy Policy governs the use of any sensitive information provided by both the company and its customers. It specifies the types of covered information which include personal identifying information, financial records or status and internal procedures far in excess of any other such statutes and lays out clear requirements for how this data is to be treated when it is maintained so that unauthorized access does not occur.
Player Obligation
1xBet players share private information about our site and all materials received with us or any third parties are to remain confidential under the 1xBet Privacy Policy. 1xBet Player Responsibilities – You shall not, under any circumstances, share your login details with the others or allow access to it by unauthorized third parties and you are responsible for taking all reasonable steps to ensure that no other person is using Your Account. If You suspect a third party may have obtained this information; You should contact Customer Service immediately.” By adhering to these responsibilities, bettors are ensuring the integrity and trust—and 1xBet Cambodia that everyone in it–is able to offer.
What Is a Confidentiality Agreement?
What is a privacy agreement?A confidential agreement—commonly referred to as a non-disclosure (NDA)—is an official contract that outlines what information can be shared with whom and who cannot know certain details. In the 1xBet NDA, partner-suppliers and employees at our 1xBet Cambodia division need to have a signed copy of your article before we allow them access to internal reports (which they can use for background), source code in software development projects, marketing proposals or user-data archives. This agreement establishes the range of meaningful information as well as permissible use and duration for maintaining confidentiality. Violation can result in punishment by an employer, or a lawsuit — and in extreme cases criminal prosecution under local data-protection laws.
Key Takeaways
- Scope of Protection: Commercial strategies, customer statistics, and technical documentation fall under the agreement; publicly available data does not.
- Two-Way Obligations: Both the disclosing and receiving parties must implement reasonable safeguards—encryption, access control, secure storage—to prevent leaks.
- Time-Limited: Standard term is five years after termination of cooperation, unless statutory requirements mandate longer retention.
- Permitted Disclosures: Information may be shared with regulators or auditors if there is a legal duty to do so; all other third-party transfers require written consent.
- Enforcement: Violations trigger internal investigations, immediate suspension of system credentials, and, where necessary, claims for damages.
Understanding and adhering to the confidentiality framework helps all stakeholders protect intellectual property, comply with privacy regulations, and maintain trust throughout the business relationship.
Privacy Policy
We store only what we need to run the service: account numbers, contact information, payment tokens and usage history. All traffic goes through TLS 1.3 and records are placed in an encrypted vault under ISO27001 controls. According to the 1xBet Privacy Policy, your information can be transferred when necessary for processing (to payment processors or fraud-detection vendors) and not sold. You may access, change or delete your personal information in the privacy portal of your profile. Requests will be performed within a month unless the legal retention rules apply.
Complaints
If you encounter an operational issue—such as a settlement error, delayed withdrawal, or suspected security breach—please follow the steps below:
- First-Line Support: Open live chat or email [email protected] with a clear summary, your account ID, and any relevant screenshots. Response time is usually under one hour.
- Ticket Escalation: If the matter is unresolved after 48 hours, request escalation to the Compliance Desk. Include the original ticket number and any additional evidence.
- Regulatory Review: Disputes that remain unsettled after Compliance review can be forwarded to the Curaçao Gaming Control Board. Supply a full audit trail of correspondence and transaction IDs.
- Final Resolution: Once a ruling is issued, we implement any corrective action within five business days—this may involve payment adjustment, bonus reinstatement, or account-setting changes.
For transparency, all complaints are logged and audited quarterly to identify systemic issues and improve response protocols.
Limitation of Liability
We encourage a measured approach to play: entertainment should never compromise mental health or financial stability. To that end, 1xBet Cambodia allows each user to control risk through built-in safeguards.
- Self-Exclusion and Account Blocks
A personal profile includes tools to pause activity for 24 hours to six months or activate full self-exclusion for one year or permanently. During the block, log-ins are denied and marketing messages stop. Remaining balance is withdrawn through standard KYC procedures. - Financial Limits and Reality Checks
Deposit, loss, and session-time caps can be set in “Responsible Gaming.” Hourly pop-ups remind players how long they’ve been active and their current spend. - Scope of Service Liability
The platform is offered “as is.” We cover direct errors such as miscalculated payouts, but do not compensate for indirect losses—missed earnings, device damage, or network outages beyond our infrastructure. - Regulatory Escalation
Unresolved disputes may be submitted to the Curaçao Gaming Control Board. Final rulings are implemented within five business days.
Intellectual Property
All software modules, interface layouts, and visual assets on the site are protected by copyright and trademark law.
- Permitted Use
Visitors may load pages, stream content, and download app binaries strictly for personal, non-commercial purposes. Licensed partners may share banners and widgets supplied through the affiliate portal. - Prohibited Actions
Reverse engineering, code extraction, automated scraping, and unauthorised redistribution of graphical elements are disallowed. Sharing account credentials or using bots to interact with services violates the Terms and triggers immediate suspension. - Enforcement Measures
Infringing material is removed without notice. Offending accounts are closed, and civil claims for damages may follow. Serious breaches—such as large-scale data theft—are referred to Cambodian cyber-crime authorities.
By combining robust self-exclusion controls with clear ownership rules, the platform aims to create a secure, responsible environment for all participants.
Violations, Fines, and Terminations
This section outlines when the platform may refuse service, apply monetary penalties, or close an account entirely. All actions follow a structured review to protect compliant users and satisfy regulatory obligations.
Grounds for Investigation
- Submission of forged identity documents or third-party payment details
- Coordinated wagering designed to exploit pricing errors
- Automated scripts that scrape odds or place bulk stakes
- Transactions routed through jurisdictions under financial sanctions
Any confirmed incident is logged as a 1xBet Violations case and triggers an immediate account freeze.
Financial Penalties
When wrongdoing is proven, the operator may deduct investigative costs and chargebacks from the wallet balance. These deductions appear on the statement under the label 1xBet fines and are capped at the total value of disputed gains.
Termination Workflow
- Temporary suspension while evidence is collected
- Secondary KYC request; seven-day deadline for additional documents
- Final decision: account reinstatement or permanent closure (1xBet terminations)
- Return of any residual funds via the original deposit channel, minus approved penalties
Appeal Process
Users may contest a decision within 30 days by emailing the Compliance Desk with the incident number and supporting material. Unresolved disputes can be escalated to the Curaçao Gaming Control Board, whose ruling is binding on both parties.
Reassignment
This paragraph provides a rationale for when contractual rights can be transferred to other legal persons and the prohibitions applying to account holder(s). The 1xBet Reassignment clause allows the operator to assign (transfer or sub-license) its positions—including in payment processing and data hosting—to affiliates, successors, and/or a court-appointed administrator; if it undergoes corporate re-organisation. Trades are subject to customer applicable regulatory approval and terms in effect at the time of disposal.
Whereas Customers may not transfer, pledge or sell their account credentials or any right arising under this Agreement to a third party. Suspicious transfers, whether for consideration or gratuitous—may be cancelled and result in instant closure. The charges, bets and liabilities are also associated with the original verified user until correctly cleared by the operator.
Completeness of the Agreement and Admissibility
The 1xBet Terms and Conditions of registration you agreed to at sign-up including any other special commissioning documents is the entire understanding between a player and betting company. No verbal representation, advertisement or prior email document replace the terms of this written agreement unless provided as an official amendment.
If any court determines a particular article to be unenforceable, the other articles shall still rise and run full force. All electronic signatures are legally binding and equivalent to that of written contracts. You agree to such recording or storing of telephone calls, and you acknowledge that digital signatures are as legally binding as physical signatures under applicable law.
Applicable Law and Jurisdiction
The contractual relationship between each account holder and the platform is governed by the legislation of Curaçao, the country in which the operating licence — number 1668/JAZ — was issued. All clauses are interpreted under Curaçao civil and commercial statutes unless a mandatory rule in the customer’s place of residence takes precedence.
Primary Forum for Disputes
Any disagreement that cannot be resolved by Customer Support or the Compliance Desk may be referred to the Court of First Instance in Willemstad. Proceedings follow Dutch-derived procedural law, and electronic records—including click-wrap acceptances—are admissible as written evidence.
Optional Arbitration
With mutual consent, parties may submit disputes to binding arbitration under the UNCITRAL rules. The arbitrator will be appointed by the Curaçao Gaming Control Board, and hearings may be conducted via video conference to reduce travel costs.
Consumer Protections in Local Jurisdictions
While Curaçao law prevails, residents must also observe regulations in their own territory. If local statutes classify remote gambling as restricted, the user bears sole responsibility for compliance. The operator reserves the right to close an account and refund the remaining balance if a customer is found to reside in a jurisdiction where such activities are prohibited.
Conflict-of-Law Principles
No choice-of-law rule or treaty that would apply the laws of another jurisdiction shall override this clause. However, if a court finds a specific provision unenforceable, the remainder of the Agreement continues in full force.
By keeping all legal avenues transparent—court litigation, regulator oversight, and optional arbitration—the framework offers a clear path for dispute resolution while maintaining conformity with international licensing standards.